Effective Date: October 23, 2025
Company Name: FUTURY TOUCH LLC
Website: www.futurytouch.shop
Registered In: Missouri, United States
At Futury Touch Shop, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
This policy outlines the conditions for returns, refunds, and replacements for purchases made through our website.
1. Eligibility for Returns
To be eligible for a return:
- Your item must be unused, in the same condition that you received it, and in the original packaging.
- The return request must be made within 14 days of receiving your order.
- Proof of purchase (order number or receipt) is required.
Some items such as software, digital products, or opened hygiene-related electronics (e.g., earbuds) cannot be returned due to safety and hygiene reasons.
2. Return Process
- Contact us at info@futurytouch.shop with your order number and reason for return.
- Our support team will provide you with the return instructions and the nearest return address.
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Please do not send your purchase back to the manufacturer.
3. Refunds
- Approved refunds will be processed within 5–10 business days to your original method of payment.
- You will receive a confirmation email once your refund has been issued.
- Shipping costs are non-refundable unless the return is due to a product defect or our error.
4. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at info@futurytouch.shop.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- First, check your bank account again.
- Then, contact your credit card company or payment provider — it may take some time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please email us at info@futurytouch.shop.
6. Return Shipping
Customers are responsible for paying their own shipping costs for returning items unless the return is due to a defective or incorrect product.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7. Order Cancellations
Orders can be canceled within 12 hours of placement if the item hasn’t been shipped yet.
Once shipped, the order cannot be canceled and must follow the return process.
8. Contact Us
For questions related to refunds, returns, or exchanges, please reach out to us:
📧 info@futurytouch.shop
🌐 www.futurytouch.shop